Support
We’re here.
The most important thing first, then questions about the app.
If you are in danger right now
Levori is not a health service or an emergency line. If there is a risk of self-harm or you are in immediate danger, call 112 now (Turkey’s emergency number). Outside Turkey, call your local emergency number.
Not being alone can help too: message someone you trust or ask them to come over.
In the app
On the Settings → Urgent support screen you can call 112 with one tap, start a 1-minute breathing exercise or send a ready-made message to someone you trust. This screen does not require a subscription. If your mind looks fuller at the end of a Reset, the result screen suggests this screen too.
Write to us
For questions, bug reports and data requests: destek@levori.app
It helps if you include your phone model, operating system version and a short description of the problem. There is no need to send your personal records.
Frequently asked
How do I cancel my subscription?
Your subscription belongs to your Apple or Google account. On iPhone, Settings → your name → Subscriptions; on Android, Google Play → profile → Payments & subscriptions → Subscriptions. In the app, Settings → Levori Pro → Manage subscription takes you to the same place.
Deleting your account does not cancel the subscription.
I changed phones and my subscription isn’t showing.
Make sure the new phone is signed in with the same Apple ID or Google account, then tap Settings → Levori Pro → Restore purchases.
How do I move my records to a new phone?
If you have an account, sign in on the new phone with the same method and your backup syncs. If you used Levori without an account, your records are only on the old device. Voice journal recordings never leave the device, so they don’t move.
My sign-in code didn’t arrive.
A code is valid for 10 minutes. Check your spam folder and make sure the email address is correct; if it still hasn’t arrived, request a new code in the app.
I felt worse after a Reset.
That can happen, and Levori doesn’t hide it: the result screen names the change as “heavier” and suggests support. If the feeling continues, consider talking to a health professional. If you are in immediate danger, call 112.
Does what I write go anywhere?
Let It Go text and what you write in your own words during a Reset are never saved. Voice journal recordings stay on your device. If you have an account, records such as check-in notes are kept on the server only as a backup; they are not used for advertising, profiling or AI. Details are in the Privacy policy.
How do I delete my data?
You → Settings → Manage my data → Delete all data. If you can’t access the app, see Account and data deletion.